Return and Refund Policy
Returns
We strive to provide high-quality packaging solutions, including packing machines, packing tools, packaging materials, and coding & non-contact coding solutions. If you are not satisfied with your purchase, you may request a return under the following conditions:
- The return request must be initiated within 1-2 days of receiving the product.
- The product must be unused, in its original packaging, and in resalable condition.
- Custom-made, perishable, or special-order items are not eligible for return.
- Returns are subject to inspection before approval.
To initiate a return, please contact our customer service team at info@taurusautomation.com with your order details.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 1-2 business days to your original payment method.
- Shipping charges and handling fees are non-refundable.
- If the return is due to a defective or incorrect product, we will cover the return shipping costs.
Exchange Policy
- Exchanges are allowed only for damaged or defective products.
- You must notify us within [X] days of delivery with clear photos of the issue.
- Replacement items will be shipped upon approval of your exchange request.
Cancellations
- Orders can be canceled before shipment with a full refund.
- Once shipped, cancellations are not allowed; you must follow the return process.
Non-Returnable Items
- Custom-printed or personalized packaging materials.
- Opened or used packaging materials.
- Clearance or discounted items.